FAQ

1) How can I make a purchase?

  • To add items in your cart, click on “Add to Cart” for the item you wish to purchase
  • To change the quantity of the item, change the number in the box under the "Quantity" column
  • To review the items in your cart, click on the ‘Cart’ link, located at the top right of the page
  • If you have an applicable ‘Promo Code’, enter it and click on ‘Apply’. The total price will be updated with the discount
  • Review your order at the Cart Page. Once you are ready to place the order, click on ‘Checkout’
  • Fill in all necessary details for your shipping details , click on ‘Proceed to Purchase’ to choose your preferred payment method.
  • Please review your orders again and total amount before completing the payment

You will receive a confirmation email shortly after you have placed your order. Your order is not confirmed until you receive a confirmation email

2) How do I know that my order is confirmed?

Orders are confirmed once payment has been completed. Please check your email for the Order Confirmation.

3) Why does my Order Status show “payment pending”? Should I re-create a new order?

Most payments are processed immediately. Once the order has been confirmed you will receive a confirmation email with delivery details. If you do not receive a confirmation email within 24 hours, please email us at contact@pureandwell.com.sg and do not add items to cart again to prevent order duplication

4) Can I add-on or remove items from my order after it has been confirmed and paid for?

We are unable to amend any orders as we process orders when payment is confirmed.

5) I am having issues using the coupon/voucher code

  • Please check that all the terms and conditions of the discount code are fulfilled.
  • If the conditions are met but discount code is still not working, please email us at contact@pureandwell.com.sg and we will provide you with assistance.